Privacy Policy

GRMI Logistics, LLC ("GRMI," "we," "us," or "our") collects information you provide directly to us when you request a quote, contact us, track a shipment, or apply for employment. We also collect certain information automatically when you visit our website.

• •Contact details: name, company, email address, and phone number.
• •Shipment details: origin, destination, pickup and delivery dates, service type, and message content.
• •Account details: email and password when you register for Track & Trace portal access.
• •Application details: information you submit through our third-party application portal when applying for a driving position.
• •Technical data: IP address, browser type, device information, and pages visited, collected via cookies and analytics tools.
• •Tracking data: origin, destination, and shipment reference numbers you enter are processed through our Transportation Management System (TMS) to retrieve shipment status and location information.

We use the information we collect to provide, operate, and improve our services, including:

• •Preparing and responding to freight quote requests.
• •Coordinating shipments, tracking, and delivery communications.
• •Processing employment applications and communicating with candidates.
• •Responding to your inquiries and providing customer support.
• •Sending service updates, notifications, and important account information.
• •Analyzing website usage to improve site performance and user experience.
• •Complying with legal, regulatory, and safety obligations.

Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. When you visit our site for the first time, we display a cookie consent banner that allows you to accept or decline non-essential cookies. Your choice is stored locally and you will not be prompted again. You can configure your browser to refuse cookies, but some features of the site may not function properly without them.

We do not sell your personal information. We may share your information with:

• •Service providers and partners who perform functions on our behalf (e.g., payment processing, analytics, email delivery).
• •Carriers, brokers, and customs agents involved in fulfilling your shipment.
• •Government and customs authorities as required for cross-border shipments.
• •Third-party service providers, including Google (for reCAPTCHA fraud prevention and Google Maps route calculation), and our Transportation Management System (TMS) provider for shipment tracking and logistics coordination.
• •Legal authorities when required by law, court order, or to protect our rights and safety.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Shipment and account records are typically retained for a period consistent with FMCSA and DOT recordkeeping requirements.

Depending on your location, you may have the right to access, correct, or delete your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us at operations@grmilogistics.com. We will respond in accordance with applicable law.

Our website may contain links to third-party websites, including our driver application portal. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us so we can delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically to stay informed of any changes.

If you have any questions about this Privacy Policy, please contact us:

• •GRMI Logistics, LLC
• •4695 44th Street SE, B-100, Kentwood, MI 49512
• •operations@grmilogistics.com
• •(616) 975-3550